Refund and Returns Policy
Last updated: July 22, 2026
This policy applies to services purchased from Mapclaire (“we,” “us,” “our”), located at 2 Av. Jacques Cartier, Blanc-Sablon, QC G0G 1C0, Canada. It describes your rights regarding cancellation and refunds for one-time service purchases (including website creation, SEO, and Google marketing packages).
1. Right of Cancellation
If you are a consumer residing in Quebec, this purchase is subject to the Quebec Consumer Protection Act. You may cancel your contract, without charge or penalty, for any reason, at any time before we begin performing the service. Once your signed contract has been sent to you, you have 7 days from the date you receive it to cancel for any reason, with no explanation required. If a signed contract is not provided to you, or does not meet legal requirements, your right to cancel may extend up to 1 year from the date of purchase.
If you reside outside Quebec, cancellation and refund rights may be governed by the consumer protection laws of your province, state, or country, which may grant you additional or different rights. Nothing in this policy limits any right you have under a law that cannot be waived by agreement.
2. How to Request a Cancellation or Refund
Before contacting your bank or credit card issuer, please contact us directly at support@mapclaire.com or +1 514 229 5501. Most requests are resolved faster this way than through a bank dispute, which can take several weeks and temporarily freeze funds on both sides. Include your name, invoice number, and the date of purchase. We will confirm receipt of your request within 2 business days and respond with a resolution or next steps within 5 business days.
3. Refund Timeline
If your cancellation is valid under this policy or under applicable law, we will refund the full amount paid within 15 days of receiving your request, to the original payment method used at purchase.
4. Once Work Has Begun
If we have already started performing the service with your consent before you cancel, we may be entitled to payment for the value of work completed up to that point, in accordance with applicable law. We will provide a clear breakdown of any amount retained.
5. Your Contract
Every purchase is confirmed by a written contract sent for signature via DocuSign. This contract includes a description of the service, the total price, applicable taxes, and a notice of your cancellation rights. We recommend reviewing and signing this contract promptly; your cancellation period begins on the date you receive it.
6. Non-Refundable Situations
Refunds do not apply to services fully delivered and accepted by the client, third-party costs already incurred on your behalf (such as ad spend or domain registration), or cancellation requests made after the applicable legal cancellation period has expired, except where required by law.
7. Chargebacks
We want every valid refund request resolved directly and quickly. If you believe you are entitled to a refund, please give us the opportunity to resolve it first through the process above; we aim to respond faster than a typical bank dispute timeline. If we do not issue a refund you are legally entitled to within 15 days of a valid request, you remain free to contact your credit card issuer to request reimbursement.
8. Changes to This Policy
We may update this policy from time to time. Changes will not affect rights you had under the version of this policy in effect at the time of your purchase.
9. Contact Us
Mapclaire — 2 Av. Jacques Cartier, Blanc-Sablon, QC G0G 1C0
support@mapclaire.com — +1 514 229 5501